Jeroen van Grondelle

In dit artikel in Business Process Magazine stel ik voor om procesregels en kennisregels te scheiden in dienstverleningsprocessen. Zo kunnen klanten op maat bediend worden in individuele processen, terwijl voorspelbaarheid, transparantie en uitvoerbaarheid van processen gewaarborgd blijven.

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Tags: BPM Magazine, Business Rules, Knowledge Management

This entry was posted on Wednesday, June 21st, 2006 at 4:59 pm and is filed under Publications. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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